MESSAGE TO CUSTOMERS: We are now open for business. Please feel free to contact us as normal and our team will be happy to help you.
FAQ
General Questions
How is my price determined?
Prices are determined based on volume and special offers at the time.
Can I get my order sooner?
All stocked items ordered before midday will be despatched same day.
Our trade counter is open from 7.30am to 5.30 Monday to Friday to facilitate collections.
What is your minimum order quantity?
Our minimum order transaction value is €50.
How do I get a Rep to call?
Call the office on 01-4600064 or complete our online contact form with your request.
Who do I contact if I have a technical question on...
Here are the technical contacts for our main product ranges:
Adhesives: Allen Paul Hettich (fittings, handles, sliding, runners etc.): Allen Paul Edgebanding: Contact the office on 01-4600064 or any of the above Woodcoatings: Allen Paul Appliances: Laragh Hickey Liebherr Service & Aftersales: Orla Fitzmaurice
Shipping
How is my order shipped?
OFFLINE ORDERS: Within 50km of GPO: NAA Vehicles Under 30KG: Fastway Couriers / DPD Ireland & UK: Johnston Logistics
ONLINE ORDERS: Handles ordered will be shipped direct to you within 3 to 5 working days.
During the checkout process, you can request an overnight delivery at an additional charge for orders placed before 11am.
Rubio products will be shipped same day by DPD courier for next day delivery.
Where Rubio products have limited availability, it will still be possible to purchase on back order. You will be notified of delivery period upon receipt of order.
What delivery period do you have?
Next day service on orders placed before midday on stocked product.
Delivery varies on special order requests.
For Rubio products with limited availability, delivery would take no longer than 2 weeks. All deliveries will be confirmed once order is placed.
Can I collect my order?
Absolutely.
Once you have made this request when ordering and have been advised your goods are ready you can collect.
Our trade counter opening hours are 8.00am to 5.30pm Monday to Friday.
Can you ship internationally?
We don't ship outside Ireland normally, please contact the office with your enquiry for further details.
Payment
What are your standard credit terms?
Once you have been approved with a credit account (this generally is after the first three orders have been paid for and a credit check) our standard credit are 30 days end of month.
What forms of payment do you take?
We take all major credit cards, bank transfer and cash.
How can I open an account?
Contact your area manager for further details.
Returns
What if I want to return a purchased product?
We charge a 15% restocking charge on all products. All goods must be in original packaging.
For orders placed online the following returns policy applies: HANDLES As handles are being shipped form Germany, they are not able to be returned. The exception will be if they are faulty or damaged or outside specification. Simply package up the items ensuring your details are included and ship to :
Naa Ltd Crosslands Business Park Lr Ballymount Rd Dublin 12 We will be in touch once we have received your items.
RUBIO Any can that has been opened or outside specification is a non-returnable item.
